FAQS

1.  What if I need to cancel my appointment or I am running late?
Please call us. We will make every effort to still see you (we do give a 15min. grace period) or reschedule you if need be.  If you need to cancel your appointment please give us as much notice as possible (24 hrs. minimum)

 2.  How do I get a copy of my medical records and/ or diagnostic films?
Most records will be copied and sent to another medical office in a timely fashion.  Please contact the office for any questions.

 3.  When are co-pays due?
Co-pays are due at time of check-in.

4.  What if I have an after hour emergency?
If it is a life threatening emergency please call 911.  If you would like to speak with a physician please contact our answering service at 734-467-8445.  Please be aware the Doctors on call will not refill medications after hours.  You will need to contact your office during regular business hours for medication refills.

5.  What insurances does the office accept?
Our offices accept many insurances, but to confirm your coverage you will need to contact your insurance company.  Please know that the patient is ultimately responsible for all charges incurred and those not covered by insurance.

6.  I don’t have health insurance; can I still come to your office?
Yes, our offices accept cash, check, Visa and MasterCard to pay for all expenses incurred during your office visit.

7.  How can I refill my prescription?
Please contact the office for all refills; most refills will be called in within 24 to 48 hours.

8.  Which hospitals are your physicians affiliated with?
Garden City Hospital, Botsford Hospital and St. Mary’s Hospital

9Can I get an appointment with your office the same day I call?
Yes, most of the time we can get you in to see one of our Physicians or Nurse Practitioner the same day, though some restrictions may apply.

10.  What do I need to bring with me to my appointment?
Please bring a valid driver’s license or state ID, also your insurance card and a list of all your current medications.

11.  What if I need a referral to see a specialist?
Please contact our office to request a referral.  Most insurances now require 5 business days for us to get authorization to write a referral.

12.  How does a physician decide how much to bill a patient for a visit or procedure? 
Doctor’s charges are based on the annual fee screens set by insurance companies and payment schedule released and set by the federal government.  Each visit and procedure has a numeric identifying code and each code has a charge associated with it.

 13.  What is the difference between a co-pay and deductible?
Co-pay is a fixed amount (set by your insurance carrier) due at each visit, generally for the office visit.  We are seeing more and more insurance carriers requiring co-pay for office procedures/surgeries.  These co-pays also are due at the time of service.  A deductible is a prearranged amount set per calendar or anniversary year that represents the patient’s responsibility to pay.  For example, if the patient has a $250 deductible and a 20% co-pay, the patient will still owe 20% of the allowed charges for the service, even after the deductible is met.

14.  Can the doctor lower the charges for a patient, or eliminate the co-pay?  According to the federal government, it is unlawful for a doctor to do this.  If you have financial difficulties or extenuating circumstances, we invite you to discuss the problem so that payment options can be made.